Market Manager

SUMMARY:

This position manages the day-to-day operation of the Eastland Mid-Ohio Market and is responsible for supervising Market staff members and coordinating volunteers to assure the program provides quality service for Mid-Ohio Market customers. This position is also responsible for coordinating wrap-around services provided in the space to help customers access other benefits and services that will help them and their families thrive. The Mid-Ohio Market Manager is ultimately responsible for ensuring that the entire Market operation reflects Liberians in Columbus, Inc. (LICI) and Mid-Ohio Market/Mid-Ohio Food Collective’s (MOFC) core values of empowerment, cultural pride, community and development.

PRIMARY DUTIES:

• Manage day-to-day operations of the Mid-Ohio Market to provide excellent customer service while adhering to all regulations for charitable food distribution programs.
• Recruit, train and engage volunteers who support daily operational tasks and special project efforts in the Market.
• Recruit, hire, train and manage Market team members, to ensure consistent quality services.
• Work with direct reports to develop annual work plans with clear goals that align with LICI and MOCF strategic initiatives and conduct annual performance reviews based on those plans.
• Work with LICI Market Oversight Committee leadership and the to identify innovative food distribution methods and/or program enhancements that support client-focused services.
• Work with MOFC partners to identify and host appropriate wrap-around services that can be offered to help MOFC’s customers thrive.
• Collaborate with leadership from other Mid-Ohio Markets to develop and ensure consistent best-in-class service throughout the Market initiative.
• Bring the voice of people accessing services into the day-to-day operations of the Market. Work with Development and Marketing staff to ensure these voices are accurately represented in MOFC media stories and fundraising solicitations.
• Help prepare annual program budget and manage program within that budget.
• Maintain safe, secure, and healthy work environment by following safety practices and policies.
• Manage and steward all MOFC assets utilized in the operation of the Market.
• Participate in special projects as requested.

MINIMUM QUALIFICATIONS:

Education: Degree in business, human resources, finance, human services, and/or equivalent certification.

Licenses/Designations: Must have valid OH license and reliable transportation. Food Safety Certification (provided by Mid-Ohio Food Collective). Equipment Operator Certification (provided by Mid-Ohio Food Collective).

Experience: Must have at least five years of leadership experience working in a community-based setting interacting directly with individuals, families and/or children in a customer service or education capacity. Experience working/volunteering in a charitable food distribution setting is desired. Experience training, supervising and retaining both staff and volunteers is strongly preferred. Computer skills, including Microsoft Office, are necessary for maintaining pantry records and completing monthly/annual statistical reports.

Knowledge: Basic knowledge of Microsoft Office software including Word, Excel, and Outlook is required.

Skills/Competencies: Strong organization, communication and people skills are required. Individuals must understand the importance of collecting data related to pantry services for evaluation and reporting purposes. Candidates must represent LICI and Mid-Ohio Food Collective with professionalism when interacting with clients, volunteers, community members and staff.

JOB CONDITIONS:

Working Conditions: This job requires working some evening and weekend hours. Must be able to: perform moderate to heavy physical labor (must be able to lift up to 50 lbs.). Daily walking, bending, reaching, pushing and pulling. Must work in various climate temperatures (coolers, warehouse, etc.). The Manager will be expected to work one Saturday per month and at least one day that will be considered a “long day” day of nine hours. Schedules, once confirmed will remine in effect for 180 days.

Probationary Period: New hires will be placed on a 90-day probationary period.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

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